Marketing professional with 5+ years of experience across content strategy, brand management, and project coordination. Business background with hands-on expertise in driving campaigns from concept to delivery.

5+

Years Experience

Content & Marketing

Specialization

Berlin

Based In

Shahgoon

About Me

Who I Am and What I Do

I'm a marketing professional with 5+ years of experience in content strategy, social media, and brand management — backed by a strong business background.

With a foundation in business studies, I bring a strategic perspective to marketing. I started in social media strategy, influencer marketing, and community management — listening closely to audiences, crafting stories they care about, and turning engagement into measurable brand value.

Now I'm looking to branch into marketing project management, combining my hands-on marketing experience with my business background to coordinate campaigns end-to-end, align cross-functional teams, and drive projects from brief to delivery.

I'm currently based in Berlin and authorized to work in Germany. I'm excited about roles where I can contribute meaningfully, collaborate with great people, and bring both marketing expertise and project coordination skills to the table.

01

Content & Social

Strategy, influencer partnerships, community engagement, storytelling that feels human (not corporate)

02

SEO & Analytics

Keyword research, content optimization, performance tracking, and turning numbers into actionable insights

03

CRM & Email

HubSpot-certified, lifecycle campaigns, onboarding flows, and thoughtful customer segmentation

Selected Work

What I Did

Landing pages I designed in Figma from scratch and shepherded to go-live, plus social media campaigns with full copy, CTAs, and A/B test variations.

Content Management & Customer Support
01

Yer (AVANTGARDE) · Client: Philip Morris International

Content Management & Customer Support

Working with Philip Morris International as the client, managed content for self-diagnostics tools, curated knowledge base articles for customer service agents through eGain, built chatbot content for the Carey assistant, and handled complex customer queries across multiple markets.

Content & Landing Pages
02

IU International University

Social Media & Paid Ads
03

Mapegy

Social Media & Paid Ads

Managed social media channels and used them to generate leads. Created copy for paid social ads, apps, and websites — from wording and layout to link copy, CTAs, and A/B test ad variations.

Experience

Career Journey

From intern to content manager — a path built on curiosity, creativity, and consistent growth.

🚀

Content Manager

Yer (previously AVANTGARDE) · Client: Philip Morris International

Jan 2024 – Present
  • Owned and optimized technical support and knowledge base content for IQOS digital platforms across multiple markets.
  • Built and maintained troubleshooting case libraries for the online diagnostics tool, reducing live support load.
  • Led the migration of global support content from Power BI to the AI-powered eGain platform, introducing clear taxonomy for use by customer service agents.
  • Created and localized content for the Carey chatbot in collaboration with market teams, piloting with the German market.
  • Coordinated with global stakeholders, legal teams, and SMEs to ensure all support content was accurate and compliant.
  • Refreshed and standardized FAQs and blog content using SEO best practices across global and local markets.
  • Aligned product updates, support materials, and customer communication across cross-functional teams.
🎓

Junior Content Manager

IU International University

Feb 2022 – Jan 2024
  • Created and optimized inbound blog articles to drive organic traffic.
  • Refreshed underperforming pages using SurferSEO — restructuring content, adding inbound links, alt text, and meta descriptions.
  • Wrote copy for paid social campaigns and webinars, then tracked and optimized performance based on results.
  • Proofread and adapted paid social and newsletter content in collaboration with partners like Keystone and Studyportals.
  • Supported the team with marketing presentations and cross-team deliverables.
📊

Junior Content Writer

Mapegy

Sep 2021 – Feb 2022
  • Planned and executed a cross-channel content strategy spanning blog, LinkedIn, and newsletters — all managed through HubSpot.
  • Generated inbound leads through targeted LinkedIn content, strategic outreach, and active audience engagement.
  • Built and owned the editorial content calendar, coordinating LinkedIn posts and blog publishing.
  • Drove webinar registrations through organic LinkedIn promotion and email outreach.
🌱

Content Creator Intern

Tomorrow University of Applied Sciences

Dec 2020 – Feb 2021
  • Created and refreshed website content using the Strapi CMS.
  • Managed the editorial content calendar and publishing schedule.
  • Produced learning content for the LearnApp platform.

Get In Touch

Let's Connect!

I'm always open to discussing new opportunities, creative projects, or just having a good conversation about marketing.

Email

Location

Berlin, Germany

Social